RESOURCES

Support Services
Guide

Support Services Data Sheet

ESC Login

Online Helpdesk



 
 
Support

DataCore Support Services are an important link in our strategy to help customers realize the maximum return on their investment. We pride ourselves in taking responsibility for seeing problems through to complete resolution and your total satisfaction.

With a DataCore Support agreement, you are given instant, round-the-clock access to invaluable information and online help via our online Electronic Support Center (ESC), and you are also entitled to unlimited access to expert technical support via phone during normal business hours. The ESC includes an online knowledge base, productivity tips, white papers, technical alerts, software patches, and the ability to initiate and manage support cases. Along with appropriate operating procedures, DataCore has a complete test environment containing multiple servers and client workstations that can all be quickly configured for any supported platform.

If you have a DataCore Support Agreement, please click here to login to the ESC, or email us at . For further details about our support services, please download our Support Services Guide and Support Services Data Sheet.

Contacting DataCore Support

Web: Online Helpdesk
Email:
Phone: 800-531-2287
Fax: 610-524-0458

DataCore Support Hours of Operation

Monday – Friday 8:00 a.m. to 8:00 p.m. Eastern Time (except major holidays)